Política de envio

Expedited Shipping Option

For customers who choose our Expedited Shipping (No Tracking) option, please note that we will only provide proof of shipment. After shipment, tracking information will not be available, and there is a potential risk that the item may not arrive at your doorstep.

If your order has not been received within 60 days, please contact us. We will escalate the issue to our Level 2 Support Team and issue a refund or replacement without any problem.

Shipping Methods and Delivery Time

  • Orders are processed within 2 business days after being placed and shipped on the following business day after processing.
  • Please ensure that all shipping information provided is correct and complete. Incorrect or incomplete information may cause delivery delays.
  • Customs clearance procedures may require additional documents and time, which may delay the estimated delivery time.
  • Your order may be delivered by your local postal service or a local courier company.
  • If you are unavailable at delivery, the postal service may leave a notification card with collection instructions.
  • Packages returned due to incorrect address, incomplete address, or recipient unavailability will not be eligible for reshipment.

Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with tracking information.
  • Customers who select Economy Shipping can track their order through China Post.

Duties, Taxes, and Customs Fees

  • Once the package reaches the destination country, import duties, taxes, and customs fees may be charged.
  • These charges are determined by the customs authorities of the destination country.
  • Payment of these charges is the responsibility of the recipient. MDHAND is not responsible for these charges.
  • For more information regarding these fees, please contact your local customs office.

Customs Regulations

You are responsible for checking your local postal regulations regarding restricted items. We are not responsible for items that are not accepted in specific countries or regions.

Foreign Transaction Fees

If your credit card account is issued in a currency other than U.S. dollars, you may be charged at an exchange rate different from the one displayed on our website.

You may also be subject to foreign transaction fees. These fees are determined by your bank's pricing and transaction fee policies.

We are not responsible for any exchange rate differences or additional charges applied by your bank or credit card issuer.

For more details regarding foreign transaction fees, please contact your bank.

Currency Information

  • Prices displayed in our store are shown in your local currency, but all payments are processed in U.S. dollars (USD) at checkout.
  • All transactions are securely processed through PayPal or Stripe in USD.