Retur- och återbetalningspolicy

At MDHAND, we carefully curate premium kitchen cutlery and modern home appliances to bring warmth and convenience to your daily kitchen life. We offer a customer-friendly 30-day return policy for all purchases.

Return Eligibility

• Return requests can be submitted within 30 calendar days after you receive your MDHAND kitchen knife or home appliance.
• Items must be unused and kept in their original packaging, with all accessories, labels, and boxes intact.
• Damaged, defective, or faulty products caused by manufacturing quality issues qualify for a free replacement or full refund.

Non-Returnable Items

Clearance products, customized kitchen tools, and disposable accessories are non-returnable unless defective upon arrival.

Return Process

1. Contact MDHAND customer support to submit a return request.
2. Wait for our official return authorization number and shipping instructions.
3. Send back the item following our guidelines.
4. We will inspect the product and arrange a refund or replacement after confirmation.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days. Processing time depends on your bank and payment provider.

Return Shipping Fee

• Quality defects: MDHAND covers the return shipping cost.
• Voluntary customer returns: The buyer is responsible for the return shipping fee.